Common queries answered

Frequently asked Questions

How long does it take for me to receive my order?

10-25 days internationally. Note: The delivery time mentioned above does not include order processing time of custom-made products that usually varies from 2 to 5 days.With some orders, we may split into many parcels to make sure No Tax problems with your order

What is your return and exchange policy?

Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.

How do I track the status of my order?

As soon as your order has shipped out, you will receive a confirmation email with your tracking number.

How do I receive customer support?

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.

What do I do if I entered an incorrect shipping address?

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address

Do you ship to my country?

YES. No matter where you live, we ship our products all over the world.

Will my items come in one package?

If you have ordered multiple different items, they may be sent separately.

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